Privacy Policy

Last updated: October 2026

Who we are

This website is run by Herts and Essex Renovations, a renovation company based in Bishop's Stortford, Hertfordshire. We are responsible for the personal information you send us through this site. If you have any question about this policy or how we handle your details, email hertsandessexrenovations@gmail.com or call 07929 523832.

What our quote form collects

When you send an enquiry through the quote form on this site, we receive:

• your name
• your email address
• your phone number, if you choose to give it
• your town, chosen from the list on the form
• the type of work you need, chosen from the list on the form
• anything you write in the message box about the job
• the page of the website you sent the form from, so we know which service you were reading about

Only your name and email are required. Please do not include anything in the message that you would rather we did not hold, such as health or financial details. If you email or phone us instead, we receive whatever details you choose to share in that email or call.

Why we use your details

We use your details only to reply to your enquiry, arrange a visit if you want one, and prepare and follow up a quote for the work you have asked about. We do not use them to send newsletters or marketing, and we do not add you to any mailing list.

Our lawful basis

Under UK GDPR we rely on two lawful bases. The first is taking steps at your request before entering into a contract: you have asked us for a price, and we need your details to give you one. The second is our legitimate interests in running the business, answering the people who contact us and keeping a sensible record of the work we have quoted for.

Who handles your enquiry

When you press send, your enquiry is saved in the secure database that runs this website, provided by our website hosting platform (Lovable Cloud). A copy is then sent to our business email inbox through the website's email sending service, so we can read it and reply. These providers process the data on our behalf only to store and deliver it. Access to the stored enquiries is restricted, and they are not shown publicly on the website.

We never sell your details, and we do not share them with anyone else for marketing. We would only pass information on if the law required us to.

How long we keep it

We keep your details only as long as we need them to deal with your enquiry. Where we have quoted for work, we keep a record of the enquiry and quote for up to 2 years, so we can answer questions about it or pick it up again if you come back to us. After that it is deleted.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information
• object to us using your information based on our legitimate interests

To use any of these rights, contact us using the details below. We will not charge you, and we will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.

Contacting us about privacy

Email hertsandessexrenovations@gmail.com or call 07929 523832 and tell us what you would like us to do. If we change this policy, the updated version will appear on this page with a new date.